Please find some of our most frequently asked questions below.
If you still have further questions after reading, please CONTACT US and we'll get back to you promptly.
My tape is broken/damaged, can it still be transferred ?
We will aim to repair a broken or damaged tape prior to transfer, free of charge although for badly damaged tapes, it may not be possible to return it after transfer.
My Tape has a white dust on it, can I send it ?
No !, as it might be Tape Mould Click Here for more information.
Are there any restrictions to what can be transferred ?
No !, We will transfer any video tape that you own.
Do you provide a ‘discrete’ conversion service ?
Yes we do, and have done many times.
I have a Pre-Recorded VHS Tape can you transfer this ?
If it is your own personal copy and is for your own personal use and is not to be sold or rented then we can transfer it.
Can you convert tapes from the USA (NTSC format) to PAL ?
Yes we can convert NTSC VHS, VHS-C and Mini DV Tapes to PAL on either DVD or MP4 format.
Do you Edit the Tapes ?
Unfortunately as we are a low cost service we can only transfer the entire contents of the Tape to DVD or USB we cannot remove and transfer only certain parts of the Tape.
How is my tape transferred to DVD ?
We use the most up-to-date transfer equipment to ensure the quality of your conversion. Your tape will be transferred via a JVC Tape Deck via a Signal Processor to a hard drive unit and then converted into DVD or MP4 format. We then burn the footage onto disc and Ink Jet print our labels, achieving a very professional and high quality finish.
What type of DVD do you use and what quality can I expect ?
We only use the highest quality 'A' grade DVD-R media for all conversions. DVD-R is the standard format for most DVD players, however, some older DVD players and recorders are not DVD-R compatible. Please consult your user manual for further information.
As for the quality of our conversions "The DVD you receive will reflect the original quality of the media you supplied. Your digital copy may be slightly better than your original media".
What Ratio is the DVD Supplied in ?
The Default Ratio for a DVD is 16:9 Wide screen, but we can also supply in 4:3 Ratio for older Televisions etc. If you require 4:3 please advise us when you order.
Will my tapes be well kept and looked after ?
We always treat every customer’s tapes with the utmost care - they are valuable and irreplaceable and as such, should be treated with respect. Our Tracked 48 delivery service is tracked and insured to give you peace of mind. As a family run business (Est. 2008) we are grateful for you considering us for your tape conversions.
Will my original tapes be returned ?
Yes, along with your DVD/USB conversion, you will back receive your original tapes.
Can I order extra copies of my tape ?
You can order extra copies of your tape when ordering online by clicking HERE
Can I play the DVD's on my Computer or Laptop ?
Please note our DVD's are encoded to be used on a normal stand alone DVD player connected to a TV, and Computers / Laptops with a DVD drive and the appropriate DVD player software like PowerDVD, without DVD software on your Computer or Laptop you will not be able to play them.
To use them on a Computer or Laptop without the appropriate DVD software, and especially if you want to edit them, then MP4 format on a USB stick is far better than a DVD.
Can I edit my DVD's ?
It is very difficult to edit a DVD, as the DVD would have to be converted back into an editable format such as MP4. Therefore we recommend that if you want to edit your files then you purchase the USB Digital MP4 service as this will allow you to edit your files using Movie maker on a Windows computer or the equivalent on a Mac, or use many of the free editing programs available on the Internet. You will also be able to upload it to You tube or send it to Friends and family members via any file sharing service (Such as Drop box) or by Email.
Can you put more than one Tape on a DVD ?
Please note a DVD can hold a MAXIMUM of 4 hours, so a E240 Tape on SP (Standard Play) is the MAXIMUM the DVD will hold, so if you send a E240 Tape recorded on LP (Long Play) that would be 8 hours, so only the first 4 hours would fit on the DVD. We DO NOT put more than one Tape on a DVD due to loss of quality, each Tape will be on its own DVD.
I have 10, 20, 30 Tapes will I get a discount ?
We regularly run promotions, and any discount code etc will be displayed on our Home Page, Google Ad's, Yellow Pages etc, but we do not make any other discount beyond that until you send more than 100+ Tapes per order, and whilst we do appreciate that 10 or 20 tapes may seem like a lot it is actually a very small amount to us.
If My Tape/s are Blank will I be charged ?
We do not charge for blank tapes, so if they were blank you would not be charged for them and refunded. However if they have anything on them at all even for a short time you would be charged.
When and how will I receive my order ?
We aim for a turnaround time of around 7 working days although we'll always endeavour to finish conversions as quickly as possible. All finished DVDs will be returned along with the original tapes through Royal Mail 48.
Each DVD is returned with a colour label and protective cover.
What is the £3.99 P&P for ?
The £3.99 P&P is the Postage and Packing charge for us to return your completed DVD's and Tapes back to you. Please note you will still have to post your tapes to us at your own cost as we do not have a Free post label service. If you are sending many Tapes it might be cheaper to send them via a courier rather then the post office, see www.parcel2go.com for prices, these can normally be dropped off at supermarkets as well as corner shops etc.
Do you do provide me with a Postage Label ?
Please note as we are a Low Cost Service you will still have to post your tapes to us at your own cost as we do not have a Free post label service.
I know that my DVD is returned in a plastic wallet but I can I have it in a case ?
We can supply your DVD (Or DVD's) in black plastic cases with an insert for a small extra charge, just ask for details.
How secure is your payments processing system ?
All payments are handled through Sage Pay, a world-leading payment gateway to ensure peace of mind. We do not store this information in plain text ourselves.
We are fully PCI compliant to the industry standard and provide a safe and secure platform for our customers. We employ the latest security practises and are constantly reviewing our system for improvements.
Can you transfer tapes to a USB Stick ?
As well as DVD conversion, we also offer tape to USB transfers. You can find more details on our tape to USB transfer service on our dedicated USB conversion PRODUCT PAGE.
If I send my own USB Stick with my Tapes will there be a reduction in price ?
Please note the price of £9.99 is PER TAPE to MP4 format and NOT how many USB Sticks are used, as the USB Stick is provided free with the conversions. It is NOT 1 USB stick per Tape, as a USB stick can hold up to 20 Tapes depending on the file sizes of each tape. Therefore even if you supply your own USB Stick this would not reduce the cost.
I want my Tapes converted to MP4 can I supply a portable hard drive for you to put them on ?.
Yes, and we are happy to do this for you, but as stated above this would not reduce the cost as we charge per Tape to MP4 conversion regardless of what medium the files are put on.
I understand that you convert the tapes into MP4 format to put on a USB Stick, but can you do other formats ?
Yes !, We can convert into MP4, AVI, WMV, MKV, MPEG-2, DIVX and MOV, just let us know if you want your files in a different format when you send them in as the default is MP4.
How are my Tapes indexed on the USB Stick ?
Each Tape that has been converted will have file names (If you have a title written on the Tape), so For Example, on the USB Stick will be Holiday Mexico 1994, Ryan's Birthday, Christmas 1984 etc. This makes each Tape easy to find, but where you have not written a name on the Tape or the writing is illegible then the Default will be Tape 1, Tape 2 etc, but we will also mark the Tapes with the Same numbers, so Tape 1, Tape 2 etc.
Do you have customer reviews to look through?
We've recently launched our Trustpilot feedback system in which we invite all customers to review our service without bias through a recognised reviewing platform. You can see all of feedback to date HERE. With the nature of our service, we'd like to assure you of our professional standards and quality.
How do I order?
We provide several options for making an order.
1 - You may order through our website. Select the service you require along with the quantity needed, then proceed to checkout and make secure payment through debit or credit card. You may then send your tapes as instructed below:
2 - Alternatively you may order by Post by downloading and printing our order form found on each Product Page and return it with cheque or payment details before sending to the address below.
3 - You can also just post your tapes to us with your details, we will convert them and post everything back to you with an invoice, which you can then pay either by PayPal or Bank transfer etc.
How do I send my tapes ?
Package your tapes and send to the following address. Please attach a reference (Such as your order number if ordering online, or your name etc) to your tapes so that we can easily identify them. We recommend that you send any tapes via Royal Mail Signed For® and pack them well !.
Your Video 2 DVD
61 Toronto Avenue
For more information on how to order please CLICK HERE