We are still getting a lot of tapes being sent to us in just a paper envelope,  these envelopes are not strong enough and the tapes are getting damaged by bursting through the envelopes. 

We are also getting tapes with no order number enclosed or name and address details !, we are unable to send your tape back to you if we do not know who you are !.

In view of this could all customers please remember that it is very important to pack your tapes well, and include your order number and name and address with your tapes.

Tape Mould

We are seeing a large increase in the number of Tapes which are sent to us with Tape Mould.
If you look at the Tape through the Viewing Window on the Cassette and see either a fine White or Grey dust, white streaks on the tape or powder (mould), then please DO NOT send the Tape as the mould would infect our own equipment and possibly other customer’s tapes !, we cannot proceed with your order and will return your tapes to you.

Therefore if you have Tapes which are infected with Tape Mould please DO NOT send us your Tapes as they will have to be returned to you.

For more Information about Tape Mould please Click Here

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